NTU IT Services
Reset your NTU network password, set up NTUSECURE WIFI and contact the IT Service Desk with the links at the top plus quick guides right below.
Last reviewed: 9 August 2026
Direct Portal Access
Which portal should you use?
Password Reset
Change or reset your NTU network account password with the self service portal.
WIFI Setup
Official NTUSECURE setup guides for every device.
IT Service Desk
Contact NTU IT support when self service does not solve it.
Student Guides to IT Services
Tap a guide to expand the full details.
NTU WIFI Setup Guide (NTUSECURE)
Connect to NTUSECURE campus WIFI with the official per device setup guides and fix common connection problems.
NTU WIFI Setup Guide (NTUSECURE)
Connect to NTUSECURE campus WIFI with the official per device setup guides and fix common connection problems.
NTUSECURE is the main campus WIFI network at NTU. You sign in with your NTU network account and the official setup page has step by step guides for every device.
How to connect to NTU WIFI?
Open the WIFI Setup link above and follow the guide for your device. NTU provides instructions and profiles for Windows, macOS, iPhone, iPad and Android.
Sign in with your NTU network username and password. On some devices the username must be entered in full as username@student.main.ntu.edu.sg under Identity.
What if the WIFI is not connecting?
- Check your NTU network password by signing in to another NTU portal. If it fails there too, use the Password Reset link.
- Forget the network on your device then reconnect following the official setup guide.
- Still stuck? Contact the IT Service Desk.
NTU Network Password Reset Guide
Reset or change your NTU network account password through the self service portal with a One Time PIN.
NTU Network Password Reset Guide
Reset or change your NTU network account password through the self service portal with a One Time PIN.
Your NTU network account signs you in to campus WIFI, NTULearn, GSLink, library databases and campus computers. If you forgot your password you can reset it yourself without emailing anyone.
How to reset a forgotten password
Open the Password Reset link above and choose the self service reset. You verify your date of birth then receive a One Time PIN on your mobile number or personal email to set a new password.
Office 365 password is separate
Your Microsoft Office 365 account password is not synced with your network account password. If you change one remember to change the other too.
Still locked out?
Contact the IT Service Desk through the link above and they can help recover your account.
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